Self Help Housing Organization - Gloucester, Ontario

Patricia Godin

Si c'était possible, je ne metterais aucune étoile. Expérience atroce. À notre arrivé il y avait 2 fenêtres d'endommagées, la toilette n'était pas fixée au sol et le chauffage ne fonctionnait pas. L'odeur était infecte dans le logement et n'a jamais disparu malgré plusieurs nettoyages de fond en comble. Par la suite nous avons découvert que de l'eau entrait près de la boite éléctrique à la moindre pluie. Ils n'ont rien fait et nous disaient qu'il n'y avait aucun danger (voyons!!!! près d'une source éléctrique) Il refusait l'idée de la présence de moisissure. Aucune ouverture, il a fallu s'obstiner avec le personnel pendant des mois pour avoir l'autorisation de quitter sans pénalité financière. Nous n'avons pas eu le droit de visiter le logement avant notre arriver ni de choisir une unité à cause du covid. Leur rapport d'inspection disait pourtant que le logement n'avait aucun problème sauf pour une fenêtre. Ils cachent des choses. Ils n'en ont rien à faire des gens. Ils ne veulent que l'argent.

Brit Mor

Great housing for military members. Very friendly and helpful. Good options for their price point.

Charles-Olivier Long

Overall good experience living in our PSP House. Stayed for 15 months. Customer service from the office was always polite and quick to respond. We didn't have any issues with our unit, so I cant comment on the speed that repairs are done. The only thing that I would comment negatively on is the standard of cleaning they expect upon march-out. I have no issues cleaning the unit to a certain standard, but I would expect to have taken the unit in that same condition.

Tori Robillard

Slumlords
Not a safe place to live for queer community members. They are bullies, they come into your unit and talk down to you when you have a work order. Ray yells at tenants in their back yards. They harass you over ever tiny things, like whipper snipping every week, if you're on their target list. Do not move here. Their units have mice and mold, they do patchy work to put a bandaid solution in place. They don't do snow removal on walk ways, so if you need a wheelchair or crutches, you will not be able to access the units. If you remove the snow yourself they put snow piles there. Wost living units I've seen. Worst managed, worst humans to deal with.
Update
Water coming through electric panel is not considered an emergency to PSP and we had to call the fire department.
They also give notice for entering unit, ask me to be home with my large dog then dont show up, waisting my time and loss of wages, than act like they did nothing wrong. Complete ludacris

Update # 2, they just re drywall over a leaking pipe instead of fixing it.
Our roof was damage in the May 2022 storm, only just fixed in August 2023. We had to use a fan to dry out our own attic space, they did nothing.
The psp workers drive on the lawn and throw areas not ment for traffic. Psp almost hit a pedestrian zooming through a parking lot, they have zero care to fix this issue.
Cars, tractors, and RVs use small parking lot as road, damaging our cars and a safety risk, but psp doesn't have a care to find a solution.
Dan is aggressive on the phone and will yell at women. Not a very welcoming place or safe.

Megan Jessome

We moved into our new home in Feb 2023. Chris and the office staff were wonderful from the beginning. So welcoming and honestly made things run so smoothly. So grateful for the warmth and kindness we were given, and happy to be in our new home 🙂

Yves Marchand

PSP housing has always been great every time I had to deal with them. Super fast service (faster than other renting company), nice personnel and unbeatable price. People really like to complaints about them but whitout CFHA and PSP housing we will not be able to find something that nice for that cheap and please remember people treat you the way you treat them.

John Murray

Lived here for 8 years. When I moved in there was a waiting list to get in. Now they're barely half filled.

Why do you wonder? Despite the reasonable rent prices for military folk, the place is horribly run. They charge for just about every thing you ask of them after hours if they don't agree that it's an emergency (including noxious gas in your basement). The standards they set for your home's cleanliness you moving out are atrocious and nearly impossible to meet, so they make you pay for a cleaner to come in. They also make you pay around $400 if your lawn isn't up to par and then don't use the money to repair it. People have suspected the management of foul play for years in this place and it's for good reason.

If this organisation wants to get more soldiers living here they need to do the following:

1. Make cleaning the home after you move out part of your rent (like $10 a month would cover it) and lower the standards for cleanliness.

2. Upgrade the homes. Central AC would be a good start. Also buy better materials for flooring.

3. Treat your clients better. They have enough stress day to day in the military and with their families, don't exacerbate it by making their home a burden as well.

4. More community based upgrades. Each spring have a pile of sod and seed for upgrading the homes for those who need it. Also, a community shelter for parties and such would be great and generate a bit of revenue as well.

I loved this place when I moved in mainly for the rent (it was $350!). But when you jack up the price every year and give your tenants a hard time it's not a welcoming place for a military community. The local schools are closing down because of lack military presence and the way these homes are run is why.

Mac Ozzie

Lived in PSP for year and half-ish. Great experience so far. Two seperate occasions I was out of area and had to call after hours for the wife. One was smoke alarms and other was door sticking causing lock out. After hours maintenance man was there within 20 mins both times and resolved the situation. Great service, great neighborhood.